Our management team is monitoring and administration of an organisation’s information technology systems: hardware, software and networks. We basically focuses on how to make information systems operate efficiently. Just as important, about helping people work better.
At A3A Infotech, our leadership team stands as pioneers in the IT industry, with an extensive track record of successfully engaging with both Indian and international clients. Their global exposure and rich experiences have been instrumental in driving the company’s expansion beyond borders and taking A3A Infotech to new heights.
Helpdesk Team
Our Helpdesk Team assists end-users, both within the company and external clients, in resolving technical issues related to hardware, software, and networking. This support includes troubleshooting problems, answering questions, and providing solutions.
Remote Support: The team often provides remote support, allowing them to troubleshoot and resolve issues without needing to be physically present at the client’s location.
Onsite Support Coordination: In cases where onsite support is required, the Helpdesk Team coordinates with the Onsite Support Team to ensure that technical issues are addressed on-site by the appropriate personnel.
Hardware and Software Support: Helpdesk professionals assist with hardware and software installations, updates, and troubleshooting. They ensure that all technology components are working effectively.
Onsite support Team
Technical Assistance: The Onsite Support Team is responsible for diagnosing and resolving technical issues faced by clients on their premises. This includes troubleshooting hardware and software problems and providing effective solutions.
Hardware Installation and Maintenance: The team installs, configures, and maintains hardware components, such as servers, workstations, networking equipment, printers, and peripherals, to ensure optimal performance and reliability.
Software Support: Onsite support professionals assist with software installations, updates, and troubleshooting, ensuring that software applications run smoothly and are properly configured.
Networking Support: They are responsible for setting up and managing local area networks (LANs), wide area networks (WANs), and internet connectivity at client locations. This includes addressing networking issues and ensuring network security.
Security and Data Protection: Onsite support includes implementing security measures to protect client data and IT infrastructure, including setting up firewalls, antivirus software, and backup solutions.
